FAQ

What is the best way to determine my nose ring size?

To accurately determine your nose ring size, it is recommended to measure the diameter of your existing nose ring or the area where you intend to wear the ring. Most standard nose rings range from 22 gauge (0.6 mm) to 20 gauge (0.8 mm). If you are unsure, consider consulting with a professional piercer for precise measurements. You can cut nose rings to fit using scissors and filing to soften edges. Always cut the shorter side of the nose ring.

What materials are used in your nose rings?

Our nose rings are artificial, made from brass material. Our products are both stylish and safe for wear. With fashion nose rings we recommend using clear sealant like nail polish to prolong the life span of the nose ring. These nose rings will last around 4-6 months depending on how well you care for them. Please note environmental factors can also affect the nose ring such as climate or sweat. For hypersensitive skin we recommend our hypoallergenic range.

How can I order bespoke bindi boxes?

Ordering bespoke bindi boxes is a straightforward process. Please reach out to us through our contact form or direct message on Instagram. Provide details regarding your desired designs, quantities, and any specific requirements you may have. Our team will work closely with you to create a customized solution that meets your needs.

Do you offer wholesale options for your products?

Yes, we do offer wholesale options for our products. If you are interested in purchasing in bulk, please contact us directly to discuss your requirements. We will provide you with information regarding pricing, minimum order quantities, and any other relevant details. Email us at info@avasaccessorybox.com to discuss.

What should I do if I receive a faulty item?

If you receive a faulty item, please report the issue within 24 hours of receiving your order. Use our contact form to provide your order number and clear photos of the faulty item. Our customer service team will review your request and assist you in resolving the issue promptly.

What is your shipping policy?

We prioritize efficient shipping and aim to process and ship your order within 24 to 48 hours. For UK customers, delivery typically takes 2-3 working days, while international orders may take up to 2 weeks. We also offer next day UK delivery for those who require expedited shipping.

Can I cancel or amend my order after it has been placed?

If you need to cancel or amend your order, please contact us as soon as possible. We will do our best to accommodate your request, provided that your order has not yet been packed. Timely communication is essential for us to assist you effectively.

What is your return policy for earrings and nose rings?

Due to hygiene reasons, we do not accept returns or offer refunds on earrings or jewellery sets that contain earrings and nose rings. We encourage customers to carefully consider their purchases before placing an order. If you have any concerns, please reach out to us for clarification.

How can I contact customer support?

You can contact our customer support team by filling out the form on our website, sending a direct message on Instagram @avasaccessorybox, or using the chat box on our website. We strive to respond to all inquiries within 12 hours.